Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Reblox Solutions LLC, doing business as PipeLime ("PipeLime," "we," "us," or "our"), governing your access to and use of our platform and services.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and our Data Processing Agreement (collectively, the "Agreement"). If you do not agree to these Terms, you must not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Service Description

PipeLime is a B2B sales intelligence and lead generation platform that provides the following features:

• AI-Powered Lead Generation: Identification of potential B2B contacts and companies based on your criteria, using data from publicly available sources and third-party data providers.
• Lead Data Enrichment: Enhancement of business contact records with additional professional and company information from multiple data sources.
• Email Campaign Automation: Tools to create, send, and track email outreach campaigns to business contacts.
• LinkedIn Outreach Automation: Tools to manage LinkedIn connection requests, messaging, and engagement activities.
• Website Visitor Identification: A JavaScript-based tracking snippet that identifies the company (not individual) visiting your website based on IP address resolution.
• CRM Integrations: Synchronization of lead data with third-party CRM platforms (e.g., HubSpot, HeyReach) at your direction.
• AI Sales Agents: Automated outreach sequences powered by artificial intelligence that operate based on your defined parameters and rules.

3. Account Registration and Security

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Restricting access to your account to authorized users only
• All activities that occur under your account
• Promptly notifying us of any unauthorized access or security breach
• Revoking access for any user who is no longer authorized within 24 hours

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. Subscription and Payment

Access to the Service requires a paid subscription. By subscribing, you agree to the following:

• Billing: Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan). Payment is processed securely via Stripe.
• Credits: Certain features (e.g., lead analysis, phone number reveals, website visitor identification) consume credits. Credit allocations vary by plan and are replenished each billing period. Unused credits do not roll over.
• Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
• Cancellation: You may cancel your subscription at any time through the Platform. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
• Price Changes: We reserve the right to modify pricing with 30 days' notice. Price changes take effect at the start of your next billing period.

5. Customer Responsibilities

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Key prohibitions include:

• Sending unsolicited bulk or spam messages
• Using the Service for any illegal or unauthorized purpose
• Reselling, sublicensing, or redistributing Lead Data to third parties
• Using Lead Data to build a competing product or service
• Sending harassing, abusive, threatening, or defamatory messages
• Circumventing technical limitations, rate limits, or usage restrictions
• Using the Service in a manner that violates any third-party platform's terms of service (e.g., LinkedIn)
• Transmitting malware, viruses, or other harmful code

Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account.

7. Intellectual Property

PipeLime's IP: The Service, including its software, design, features, documentation, and all related intellectual property rights, is and remains the exclusive property of Reblox Solutions LLC. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited license to use it as described herein.

License Grant: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your active subscription period, solely for your internal business purposes.

Customer Content: You retain ownership of any content you upload to the Platform (e.g., CSV files, email templates, company branding). By uploading content, you grant us a limited license to use, process, and store it as necessary to provide the Service.

8. Third-Party Services

The Service integrates with various third-party services (including but not limited to Apollo.io, LinkedIn, HubSpot, HeyReach, Google Workspace, Microsoft, Calendly, and Brevo). Your use of these integrations is subject to the respective third-party's terms of service and privacy policies.

PipeLime is not responsible for the availability, accuracy, or practices of third-party services. We do not endorse or warrant any third-party service, and we shall not be liable for any loss or damage arising from your use of third-party integrations.

9. AI Features Disclaimer

PipeLime uses artificial intelligence to generate content, score leads, and automate outreach activities. You acknowledge and agree that:

• AI-generated content (emails, messages, descriptions, scores) is provided as suggestions only and should be reviewed by you before use
• You are solely responsible for reviewing, approving, and taking responsibility for any content sent through the Platform, whether AI-generated or manually created
• AI outputs may contain inaccuracies, inappropriate content, or errors
• PipeLime does not guarantee the effectiveness, deliverability, or reception of any outreach conducted through the Service
• AI Sales Agents operate based on rules and parameters you define — you are responsible for configuring them appropriately and monitoring their activity

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• PIPELIME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
• PIPELIME'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO PIPELIME IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Without limiting the foregoing, PipeLime specifically disclaims liability for:

• The accuracy, completeness, or reliability of Lead Data
• Email deliverability, inbox placement, or spam filtering outcomes
• LinkedIn automation results, including account restrictions imposed by LinkedIn
• Third-party service outages or data quality issues
• Any claims, damages, or losses arising from your violation of applicable data protection or marketing laws

11. Indemnification

You agree to indemnify, defend, and hold harmless PipeLime, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of applicable data protection, privacy, anti-spam, or marketing laws
• Your misuse of Lead Data, including sending commercial communications without proper consent or legal basis
• Your violation of these Terms or the Acceptable Use Policy
• Your Customer Content or any content you send through the Service
• Any third-party claim arising from your use of the Service
• Your failure to provide required notices or obtain required consents from data subjects

12. Term and Termination

Term: These Terms are effective from the date you create an account and continue until terminated.

Termination by You: You may terminate your account at any time by canceling your subscription and deleting your account through the Platform or by contacting us.

Termination by Us: We may suspend or terminate your account immediately if you materially breach these Terms, violate the Acceptable Use Policy, or if required by law. We may also terminate your account with 30 days' notice for any reason.

Effect of Termination: Upon termination:

• Your access to the Service will be disabled
• Your data will be retained for 30 days, during which you may request an export
• After the 30-day retention period, your data will be permanently deleted in accordance with our Privacy Policy
• Sections of these Terms that by their nature should survive termination (including Sections 5, 7, 10, 11, and 13) will survive

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved in the state or federal courts located in Florida, United States, and you consent to the personal jurisdiction of such courts.

GDPR Jurisdiction: Nothing in this section limits the rights of data subjects in the European Economic Area, United Kingdom, or Switzerland to bring claims in their local jurisdiction under applicable data protection laws, or to lodge complaints with their local data protection supervisory authority.

14. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, Data Processing Agreement, and Acceptable Use Policy, constitute the entire agreement between you and PipeLime regarding the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Modifications: We may modify these Terms at any time. We will notify you of material changes at least 30 days in advance via email or through the Platform. Your continued use of the Service after the effective date of the modified Terms constitutes acceptance of the changes.